Solicitation Policy

1. Our Basic Stance on Customer Solicitation

• When recommending products, we strive to provide appropriate explanations of product details and risk content, taking into account the customer's knowledge, experience, and financial situation.

2. Methods and Times of Customer Solicitation

• To enable customers to conduct transactions based on their own judgment and responsibility, we strive to ensure your understanding of important matters such as product details and risk content, through the provision of documents and other appropriate methods.
• Furthermore, we do not engage in solicitation that could mislead customers, such as providing definitive judgments or information contrary to facts.
• When recommending products, we prioritize securing customer trust, strictly adhere to laws and regulations, and strive for customer-centric investment solicitation.
• We strive to avoid soliciting customers by phone or visit during inconvenient hours. If our solicitation causes you any inconvenience, please inform the representative in charge.

3. Other Matters

• We strive to strengthen our internal control system to ensure appropriate solicitation is conducted for customers.
• To ensure appropriate solicitation of customers, we enhance our employee training system and strive to ensure they acquire thorough product knowledge.
• If you have any complaints or requests, please contact the Compliance Department at 03-6721-1993.